General Terms and Conditions

This page contains our General Terms and Conditions. They include the agreements that we make when you place an order in our webshop. You can download a copy here in case you want to read them again later. The General Terms and Conditions are valid from November 1, 2019.

Table of Contents

Article 1 – Identity
Article 2 – Definitions
Article 3 – Applicability
Article 4 – Tenders, Offers and Agreements
Article 5 – Delivery and Returns
Article 6 – Cancellation and Changes
Article 7 – Suspension, Dissolution and (interim) Termination
Article 8 – Payment and Collection Costs
Article 9 – Retention of Title
Article 10 – Intellectual Property
Article 11 – Warranty and Complaints
Article 12 – Liability
Article 13 – Applicable Law, Competent Court and Disputes
Article 14 – Risk Transition
Article 15 – Acts of God
Article 16 – Divisibility
Article 17 – Declaration of Waiver

Article 1 – Identity

We are Stichting Samenwerking Voor Veiligheid (SSVV) [Cooperation for Safety Foundation]. You can reach us through the following means:

T +31 (0)70 33 78 755
E info@ssvv.nl
I www.ssvv.nl

Mailing address
P.O. Box 443
2260 AK Leidschendam
The Netherlands

Our Chamber of Commerce number is 41158383.
Our Value Added Tax number is NL803247497B01.

Orders on our websites are handled and delivered by our logistics partner Nadrukkelijk.

T +31 (0)592 37 36 75
E info@nadrukkelijkbv.nl
I www.nadrukkelijkbv.nl

Mailing address
A.H.G. Fokkerstraat 18 H
9403AP Assen
The Netherlands

The Chamber of Commerce number of Nadrukkelijk is 01144549.
The Value Added Tax number of Nadrukkelijk is NL820373783B01.

Article 2 – Definitions

  1. You: The customer.
  2. We: The SSVV.
  3. Customer: Any natural or legal person who enters into an agreement with the SSVV.
  4. Agreement: An agreement in which the client purchases products or services and the SSVV delivers these products or services.
  5. Products: All products sold by the SSVV through its websites.
  6. Services: All services offered by the SSVV through its websites.
  7. Websites: The websites managed by the SSVV.
  8. Day: A calendar day.

Article 3 – Applicability

  1. These General Terms and Conditions apply to and are part of every offer from the SSVV, and to every agreement that we have entered into with you, even if third parties are involved in the implementation.
  2. Your own, or other general terms and conditions, do not apply unless we indicate that this is the case. If so, we will put this in writing.
  3. The SSVV may change or supplement the General Terms and Conditions at any time for future orders. We will inform you of this within a reasonable time. The amended conditions are binding from the date indicated by us.
  4. When you use our websites or place an order, we ask you to confirm that you agree with our General Terms and Conditions. You can download and save our General Terms and Conditions to view them again later.
  5. You can only deviate from one or more provisions in the General Terms and Conditions if we both agree. We will put this in writing if this is the case.

Article 4 – Tenders, Offers and Agreements

  1. All our tenders and offers are without obligation, unless we have indicated otherwise in the tender or offer. A tender or offer automatically expires when we no longer offer the ordered product or service. This also happens if you do not sign a tender within 14 days. A tender or offer is once-only: these agreements do not automatically apply to all future agreements.
  2. All prices in a tender or offer are exclusive of VAT and other taxes imposed by the government.
  3. We cannot be held accountable for any errors in the tender that are clearly the result of a mistake or typo.
  4. If you do not agree with all parts in the tender, then no agreement can be concluded. Unless we specifically indicate that this is the case.
  5. An agreement is only concluded after we have confirmed it in writing.
  6. We may check your creditworthiness before we conclude an agreement with you.
  7. When we refuse an order, we do not have to provide a reason.

Article 5 – Delivery and Returns

  1. We will process your order within one day after we have received it.
  2. We will ship the order to the address you specified.
  3. If you would you like your order to be delivered in a different way than the delivery options offered by us, then the costs and risks are for your account.
  4. If we are not or only partially able to deliver your order, we will let you know as soon as possible. You may then cancel the order free of charge.
  5. Our delivery time is 30 days at the most. If we are unable to deliver within this period, we will let you know as soon as possible. You may then cancel the order free of charge.
  6. Sometimes we cannot deliver your entire order at the same time. In such cases, we may deliver the order in parts.
  7. If there is a deviation in the delivery, quantities or specifications, we will arrive at a solution together. In this case you must still pay the invoice, unless we make other agreements together.
  8. You may return your order to us within 14 days. You do not have to provide us with a reason. The costs for the return are for your account. We will refund the order amount and the original shipping costs after we have received the order back.
  9. Should you fail to comply with the delivery agreements, we may then decide to terminate the agreement with immediate effect. We may recover any damage or costs incurred in this situation, such as transportation or storage costs, from you.

Article 6 – Cancellation and Changes

  1. You may cancel your order within 14 days according to the right of revocation. You do not have to provide us with a reason. Have you already paid for the order? Then we will refund these costs, including shipping costs, to you. Have you already received the order or is it already on its way? Then the costs for the return are for your account. We will refund the order amount and the original shipping costs after we have received the order back.
  2. You can only cancel your order in its entirety, not in part.
  3. If you cancel your order after 14 days, we will then charge you for the costs incurred for this, unless a situation has occurred as described in Article 5.4.
  4. You cannot modify your order in the interim.

Article 7 – Suspension, Dissolution and (interim) Termination

  1. We may postpone delivery or terminate the agreement if:
    a. You fail to comply with the obligations under the agreement, either partially, fully or not on time.
    b. After concluding the agreement, we have good reasons to believe that you cannot meet your obligations.
    c. We can no longer fulfill the agreements we made due to a delay on your part.
  2. In this case, we will not pay any compensation for damages.
  3. We may terminate the agreement with immediate effect if it is impossible for us to deliver within a reasonable period of time. Have you already paid for your order? You will then receive the purchase amount back from us.
  4. If the agreement is dissolved, we may then immediately call in our claims. We keep our agreements as stated in the Law and our agreement.
  5. If we terminate the agreement prematurely, we will consult you about the work that still has to be carried out. We will put our agreements in writing. If we have to cancel the agreement due to an error on your part, the costs will be for your account.
  6. If you are dealing with liquidation, (application for) suspension of payment, (application for) bankruptcy, seizure, debt restructuring or any other circumstance as a result of which you do not have free disposition of your assets, we may cancel our agreement with immediate effect. We may also cancel or recall your order. We do not have to pay damage compensation or indemnification in this case.

Article 8 – Payment and Collection Costs

  1. You must pay for your order within the agreed time period.
  2. If you fail to pay on time, you will owe us, calculated from the day of the due date of the invoice until the day that you have paid, 1.25% interest per month. We may also increase the amount of outstanding invoices by 15%, with a minimum of € 50 per unpaid invoice.
  3. We may recover from you all damage and costs that are the result of your obligations not being met or not fulfilled on time. This also applies to any legal and collection costs.
  4. If you object to the amount of an invoice, you must still pay as long as we have not come to an answer.
  5. Legal persons can order on invoice. We define the payment period. Natural persons must pay when placing the order, via one of the payment options offered.
  6. We may investigate your creditworthiness at any time. When doing so, we will always adhere to the law. We can impose additional conditions on you based on the findings.
  7. If we owe you an amount, we may settle this with the amounts that we are still owed by you.

Article 9 – Retention of Title

  1. The products we deliver will remain ours until you have fulfilled all agreements we have made.
  2. You may not dispose of the products delivered, as long as you have not yet fulfilled all the agreements we have made. This means that, for example, you may not resell products or use them as payment or as collateral.

Article 10 – Intellectual Property

  1. All intellectual property rights belong to us, our suppliers and other rightful claimants. This includes copyright, trademark, image, drawings and design rights, methods and concepts.
  2.  You may only use products purchased from us for the purpose to which we have agreed upon.
  3. You may not copy, multiply, disclose, modify or use these items in any other way unless we have given our written permission.
  4. Our intellectual property rights remain with us, even if you have paid.

Article 11 – Warranty and Complaints

  1. For products with a manufacturer’s, importer’s or wholesale warranty, only the warranty provisions of these suppliers apply.
  2. We expect you to check your order yourself to see if you have received what we have agreed upon.
  3. You must submit complaints or objections about products, services or invoices to us in writing as soon as possible after receipt of your order, in any case within two months. If you do not do this, you will no longer be entitled to a replacement or compensation.
  4. If you have a complaint or objection, you must still pay the invoice.
  5. If your complaint or objection appears to be justified, we will arrive at a solution together.

Article 12 – Liability

  1. If we do not comply with the agreements we have made, our liability is limited to what is stated in this article. These limitations do not apply if we have been seriously negligent and you have been damaged by our fault.
  2. If you shared incorrect or complete data with us, we are not liable if this results in costs or damage.
  3. Our liability is never higher than the invoice value of the part of the order for which we are responsible.
  4. Our liability is never higher than the amount paid by the insurer in that specific case.
  5. If you are insured against the damage that you have sustained, we are not liable.
  6. We are not liable for costs or damages that have arisen as a result of force majeure (see article 15) or actions or omissions on your part.

Article 13 – Applicable Law, Competent Court and Disputes

  1. All offers and agreements are subject exclusively to Dutch law.
  2. The Vienna Sales Convention shall be explicitly excluded.
  3. In the unlikely event of a dispute arising between you and the SSVV about an offer or agreement, this will be submitted to the competent court of the registered office of the SSVV (The Hague).

Article 14 – Risk Transition

  1. From the moment we have delivered products and services, we no longer run any risk. The risk is yours from that moment on.
  2. If delivery is not able to take place due to an error on your part, the risk will be for your account. This applies as of the originally agreed-upon delivery date.

Article 15 – Acts of God

  1. In the event of Acts of God, we do not have to comply with our obligations.
  2. Acts of God occur if we are unable to comply with the agreements due to circumstances for which we are not responsible and over which we cannot exercise any influence. This is the case if, for example:
    a. Strikes
    b. Illness
    c. Fire, flood
    d. Water damage
    e. Natural disasters
    f. Wars and rebellions
    g. Export or import restrictions
    h. Business disruptions
    i. Energy outages
    j. Disruptions in the communication systems
    k. Late or late delivery from suppliers or third parties
    l. The lack of permits to be obtained through the government.
  3. If there is an Act of God, we will try to contact you and find a solution for the situation. If the Act of God lasts a long time, we can decide together to dissolve the agreement. Neither of us is then obliged to compensate the other. If we have already fulfilled part of the agreements, you have to pay for this part as usual.

Article 16 – Divisibility

  1. If a provision in these General Terms and Conditions is unlawful, void or unenforceable, this provision will be separated from the General Terms and Conditions. The other provisions remain in full force. We do our utmost to replace an invalid provision with a valid provision.

Article 17 – Declaration of Waiver

  1. We never waive our rights. Not even if we do not exercise our rights or have them delayed.